Health and Safety Advisor Team Lead

The Portfolio Group are proudly partnered with a global Client who are an award-winning HR, and Health and Safety Consultancy provider, and we are looking for a Health and Safety Advisor Team Leader to support their Finance Team. You will manage the team on a day-to-day basis and the output of work, ensuring super service is provided in all interactions to support business growth and client retention. To coach, inspire and motivate the team to support employee retention and career development.

This role is fully onsite Monday – Friday. Experience of manage a team and developing reports is highly desirable.

Job overview

The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment. You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused resolutions that brings the account back within terms.

You will rise to the challenge of hitting collection targets and meeting all individual KPIs and SLAs. The role requires a pragmatic and commercial approach to problem solving coupled with client issue identification and resolution.

Key Responsibilities

· Develop and instil within the team a proactive, client focused and personalised approach to enhance the client experience to support retention and business growth.

· Ensure the team are fully updated on Group products and additional services to drive referrals and engagement aiding rocket retention and business growth.

· Complete training with new and existing members of the team as identified and in line with our learning and development framework.

· Complete quality assessments, observation meetings, live listening and side by side coaching sessions to ensure that quality meetings and documentation is being provided to clients on all occasions. Any areas of concern identified should be brought to the attention of your line manager along with any recommendations on how you propose to deal with the matter.

· To prepare weekly and monthly departmental reports for management.

· To prepare weekly/monthly rotas (including overtime) to ensure the service is effectively covered and responsibility for the workforce planning of the Health and Safety Advisory Team.

· Deal with client service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions.

· Present health and safety training to client and non-client groups via video conference or in person.

· Liaise with external Enforcement Agencies on behalf of clients, when approved and requested by Senior Management.

· Research information required to provide detailed health and safety guidance and technical support to clients.

· Assist in the writing of Guidance Notes, Standard Phrases and Checklists.

· Assist with projects across the department and be responsible for the effective communication and implementation of any project work.

· Conduct, where necessary, any formal meetings in line with the Employee Handbook.

· Be flexible with work times as there may be occasions, particularly due to the nature of our service, where you will be required to complete work outside of core hours, do training or have team meetings to capture all team members.

· Travel and work at any of the Group offices and to complete client meetings as and when required.

What you bring to the team

• Strong understanding of Irish health and safety legislation.
• A “can-do” attitude with the ability to drive, motivate and support your team to achieve their best performance overall and individually.
• Ability to work in a fast-paced contact centre environment.
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Excellent people management skills.
• Excellent interpersonal skills.
• Strong organisation and time management skills.
• Excellent technical knowledge and customer service skills.
• Be able to provide constructive feedback where required.
• Excellent service issue / complaint resolution skills.
• Be able to work under pressure with a solutions-based approach.
• Be able to demonstrate a contribution to business growth and service improvements.

Benefits

• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Perkbox discounts
• Holidays increase after 2 and 5 years’ service
• Profit share scheme
• Company incentives, access to discount schemes

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INDIRE

The Portfolio Group are acting on behalf of our client in recruiting for this position.