Collections Team Lead

Role Profile: Collections Team Lead

The Opportunity

Located at our Downtown Toronto Head Office, the Collections Team Lead is a pivotal leadership role within the Client Solutions department. This position demands a high-performing finance professional who can balance active debt recovery with the supervision of daily operations. You will foster a culture of diligence and proactive problem-solving, driving departmental KPIs while providing strategic mentorship to a collaborative team.

You will be working in Downtown Toronto, off of King and Union station.

Monday-Friday: 9-5:30pm however some flexibility may be required

Core Responsibilities

• High-Impact Leadership: Act as a “pace-setter” for the department, dedicating 50%+ of your time to direct phone-based debt recovery and live call demonstrations.
• Team Supervision: Monitor daily activities to ensure the team consistently achieves call volume and collection targets while providing real-time negotiation coaching.
• Escalation Management: Serve as the primary point of contact for sensitive negotiations and complex client disputes.
• Financial Oversight: Manage the AR ledger to ensure aging remains within policy; oversee the accuracy of daily Pre-Authorized Debit (PAD) files and financial documentation for the AR Manager.
• Operational Excellence: Direct the flow of department correspondence and ensure meticulous system documentation and audit trails.
• Cross-Functional Collaboration: Resolve intricate invoice and contract disputes by partnering with Service and Legal departments.
• Compliance & Auditing: Review and approve payment schedules and contract cancellations to ensure 100% adherence to internal financial policies.

Qualifications & Requirements

• Experience: 3+ years of professional collections experience with a proven track record in team supervision.
• Education: College or University Diploma in Finance, Business, or a related field.
• Analytical Mindset: Exceptional research and investigative skills to navigate complex financial discrepancies.
• Communication: Confident, professional verbal and written communication skills for high-stakes negotiations.
• Problem Solving: A strategic ability to resolve difficult customer situations while maintaining brand reputation.

The Ideal Candidate

You are a detail-oriented leader who thrives in a fast-paced environment. You possess the ability to streamline technical processes-such as cash reconciliation and data entry-while maintaining a supportive, high-energy environment for your team.

51468CN

INDPSAL

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.