Health and Safety Coordinator

Health & Safety Operations Coordinator

We are seeking a highly organized and analytical Health & Safety Operations Coordinator to join our Occupational Health & Safety (OHS) team. This role plays a critical part in supporting operational effectiveness, enhancing service delivery, and contributing to continuous improvement initiatives through data-driven insights. The successful candidate will thrive in a dynamic, fast-paced environment and possess strong planning, reporting, and operational support capabilities, along with a commitment to delivering exceptional health and safety solutions to our clients.

You will be working full-time in office in Downtown Toronto, off King and Union station.

Key Responsibilities

As a Health & Safety Operations Coordinator, you will:

• Prepare and maintain operational reports to monitor productivity, service level agreement (SLA) performance, and resource capacity.
• Provide overflow support for the Health & Safety Advice Line by collecting and documenting key client information to facilitate timely and effective guidance.
• Support scheduled client outreach activities to maintain high service standards and strengthen client relationships.
• Coordinate and administer key health and safety applications and programs for large-scale clients, ensuring compliance, efficiency, and customer satisfaction.
• Assist with the planning, coordination, and execution of internal health and safety initiatives and programs.
• Monitor additional service offerings to ensure alignment with established project timelines and implementation roadmaps.
• Support the technical team with research, development, and enhancement of health and safety programs, resources, and documentation.
• Manage registrations for approved health and safety training programs.
• Assist the field consultancy team with scheduling and resource coordination to ensure efficient service delivery.
• Support the fulfillment and resolution of client requests in a timely and professional manner.
• Perform additional duties and projects as required.

Qualifications & Experience

• Post-secondary diploma or degree, preferably in Occupational Health & Safety or a related field.
• Experience working in a fast-paced, client-focused environment.
• Strong ability to manage competing priorities, work under pressure, and meet deadlines.
• Experience using workforce management systems and CRM platforms (such as Salesforce) is considered an asset.

Skills & Competencies

• Strong analytical thinking and problem-solving abilities, with sound judgment and decision-making skills.
• Ability to work both independently and collaboratively within a team environment.
• Excellent organizational and time management skills.
• Professional written and verbal communication skills across multiple channels, including email, phone, and video conferencing.
• High level of computer proficiency and technical aptitude.
• Ability to adapt and perform effectively in a fast-paced environment.
• Strong research and information-gathering skills.
• Exceptional attention to detail and commitment to accuracy.

Perks and Benefits

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service

51859CN

INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.