Credit Controller

Credit Controller

Based in Blackfriars, London
Paying up to £28,000 DOE
5 days on site

We’re looking for a proactive and organised Credit Controller to join a busy, growing finance team based in Blackfriars. If you’re confident speaking with customers, enjoy getting to the bottom of a query and take pride in keeping things running smoothly, this could be a great next step.

Reporting to the Credit Control Manager, you’ll play an important role in managing a diverse client portfolio, supporting cash collection and ensuring accounts are kept accurate and up to date.

With the business going through an exciting period of growth and change, it’s a fantastic opportunity to develop your skills, make a real contribution and be part of a team that’s moving forward.

What you’ll be doing

• Contacting clients by phone and email to follow up on overdue payments and resolve account queries.
• Handling invoice and payment enquiries, investigating issues and keeping clear, accurate records on internal systems.
• Working closely with other departments to resolve outstanding queries and help keep payments on track.
• Making account adjustments where needed and ensuring client information remains up to date.
• Preparing cases for litigation when all appropriate collection options have been exhausted, working closely with the central litigation team.
• Flagging complaints, cancellations and other important client issues to the relevant teams.
• Supporting junior colleagues with more complex queries and challenging conversations.

What we’re looking for

We’re interested in someone who is approachable, tenacious and comfortable working in a fast-paced environment. You’ll be able to manage competing priorities, communicate confidently with clients and approach problems with a calm, methodical mindset.

You’ll bring:

• Strong communication skills, both written and verbal.
• Excellent attention to detail and good organisational skills.
• A positive, can-do attitude and a willingness to learn.
• The ability to manage your workload and prioritise effectively.
• A collaborative approach and a genuine team-player mentality.

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INDLON

The Portfolio Group are acting on behalf of our client in recruiting for this position.