Collections Specialist

The role of a Collections Specialist is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances.

This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.

You will be required to work in office, in Downtown Toronto; just off of Union station.

Monday – Friday 8:30-5pm

Key Responsibilities:

• Oversee and manage the collections process for clients
• Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols.
• Reach out to clients regarding overdue balances, payments, and service-related questions.
• Negotiate payment terms and solutions with clients in accordance with company procedures.
• Maintain account aging in line with company standards.
• Handle client communications and accurately document updates across multiple platforms.
• Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review.
• Investigate and address billing discrepancies and invoice concerns.
• Process payments received via PAD, credit card, or cheque.
• Set up client payment plans in accordance with contractual terms.
• Coordinate with internal departments including service and legal teams.
• Perform a range of administrative and financial tasks as needed.

Performance Expectations:

• Meet individual KPIs and service standards for internal and external clients.
• Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency.
• Maintain consistent attendance and punctuality.

Qualifications:

• Minimum of 3 years’ experience in a collections role.
• Strong ability to resolve challenging customer issues with professionalism.
• Outstanding verbal and written communication abilities.
• Advanced analytical thinking and investigative research skills.

Perks and Benefits

• Paid day off on your birthday
• 3 weeks vacation
• Enhanced health and dental benefits
• Registered Retirement Savings Plan (RRSP) matching program
• Prime downtown location near Union Station
• Increased vacation entitlement after 2 and 5 years of service

51462CN

INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.