Senior HR Advisor

Senior HR & Employment Relations Advisor

Location: Downtown Toronto (King & Union Station)

Work Model: 5 Days In-Office

Hours: 12:00 PM – 8:30 PM EST

Salary: $70,000 – $80,000

Join our team as a Senior HR & Employment Relations Advisor, providing expert, commercially focused guidance to a growing portfolio of clients. This is a high-impact, phone-centric role for a technical HR expert who thrives on solving complex employee relations issues in a fast-paced environment.

Core Responsibilities

• Expert Advisory: Deliver solution-oriented advice on employment law, performance management, harassment investigations, and terminations via phone and virtual consultations.
• Case Leadership: Own high-risk files from start to finish, exercising sound professional judgment and high-level client care.
• Retention & Growth: Identify client needs and position our services as essential for risk mitigation; recognize upselling opportunities for customized documentation and health & safety support.
• Documentation & Compliance: Draft high-quality employment documents and maintain precise records within Salesforce, adhering to privacy legislation and internal standards.
• Performance Excellence: Meet KPIs and SLAs by managing high call volumes while prioritizing first-call resolution.
• Mentorship & Expertise: Support junior advisors, contribute to legislative updates/webinars, and share trend analysis with leadership to improve internal processes.

What You Bring

• Credentials: CHRP/CPHR/CHRL designation (or provincial equivalent) required; candidates currently pursuing the designation will be considered.
• Experience: Proven success in a KPI-driven, fast-paced environment (Shared Services or Consultancy experience is a major plus).
• Communication: Exceptional verbal and written skills with a “customer-first” mentality.
• Commercial Acumen: A practical, problem-solving mindset focused on commercially viable HR solutions.
• Technical Savvy: High proficiency in CRM systems (Salesforce) and digital HR tools.
• Resilience: Ability to manage a heavy, high-pressure workload independently while remaining a collaborative team player.

Perks & Benefits

• Health & Finance: Enhanced Health/Dental coverage and an RRSP Matching Program.
• Time Off: Vacation time that increases after 2 and 5 years + your birthday off.

51196AB

INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.