Retention Account Manager

Title: Retention Account Manager

Location: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Competitive Salary + bonus scheme

Ready to elevate your sales career? Our client – a global powerhouse with 40+ years of experience – is growing fast. With operations across Canada, Australia, New Zealand, and the UK, they deliver industry-leading HR and Health & Safety outsourcing solutions, they are one of the fastest-growing business services companies in North America & are looking to expand their award winning team!

The Opportunity

We’re looking for a high-impact, emotionally intelligent Retention Acount Manager to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained.

You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect revenue, and elevate the overall client experience.

Success in this role is measured by save rate, retention revenue, team performance, and client satisfaction.

What You’ll Do

• Lead by example – manage your own portfolio of at-risk clients (50% individual contributor)
• Conduct high-quality save calls using a consultative, solution-driven approach
• Coach and mentor retention specialists on objection handling, scripts, and call strategy
• Monitor performance across save rate, revenue retention, and conversion metrics
• Partner with the SVP of Customer Solutions & Retention to refine frameworks and training
• Identify churn trends, share insights, and recommend solutions to improve retention
• Thrive in a fast-paced, target-driven, high-energy environment

What You Bring

• Proven B2B sales experience (industry background not required)
• Field sales experience is an asset
• Strong consultative selling skills
• Exceptional communication and relationship-building abilities
• High resilience, positivity, and a passion for winning
• Ability to influence Business Owners, HR Managers, and senior leaders
• A proactive mindset and comfort working in a target-driven environment

Why Us?

• Named one of the Best Companies to Work For (Glassdoor) – two years running
• Rapidly expanding global organization with strong growth in Canada
• Entrepreneurial, supportive culture with extensive development opportunities
• Inclusive, accessible workplace – accommodations available throughout the hiring process

Compensation & Perks

• Base salary of $70k-$80k + Bonus scheme
• Commission paid on every completed renewal
• Department performance bonuses
• 3 weeks of vacation to start, plus statutory holidays and an extra day off for your birthday!
• Comprehensive benefits package
• Endless growth opportunities

If you’re driven, consultative, and eager to lead retention efforts at a global organization – we want to meet you. Apply today and elevate your sales career!

INDCAN

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