Night Counsellor

• £30,000-34,000 FTE DOE. plus £3k night allowance
• Remote position.
• Must be able to attend training induction that runs twice a month – 2 days in Manchester
• 7pm -7am/8pm – 8am for 3 shifts

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients – hours can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
• Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients – up to 6 clients on an allocated day

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• Registered member of the BACP
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £60 per month for supervision
• Inhouse supervision
• Monthly incentives such as weekends away!
• Supervision
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
• Birthday Off/Mental Health Day
• Profit Share Scheme
• Perkbox (staff discount scheme)
• Christmas bonus after 3 years of service
• Contributory Pension Scheme
• Fab Fridays- dress down & free treats
• Allied Pride Network
• Social events throughout the year
• Free breakfast on Mondays
• Fresh fruit delivered to the office each week
• Free annual flu vaccine
• Private health insurance after 5 years service
• Life Insurance
• Discounted eye test
• Discounted glasses/contact lenses prescription

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INDHA