HR Operations Specialist (Process Improvement)

Portfolio HR & Reward is delighted to partner with a rapidly growing, forward-thinking organisation to recruit an HR Operations & Process Improvement Specialist.

This is a hands-on operational role dedicated to modernising HR service delivery. Our client is looking for a specialist to re-engineer HR workflows, enhance the employee experience, and maximise their advanced HRIS capabilities. Working closely with HR leadership, Shared Services, and IT, you will serve as the champion for operational excellence.

Please note: This is not a rigid HRIS configuration or IT job. We need an HR professional at heart who is energised by data, process mapping, and leveraging digital tools to eliminate friction and manual tasks.

Key Responsibilities

Process Engineering & Efficiency

• Map, review, and challenge existing HR workflows to eliminate manual interventions.
• Target and overhaul high-volume internal enquiry and ticketing queues.
• Analyse contact volumes to diagnose root causes of inefficiencies.
• Streamline workflows to drastically reduce backlog demand and improve response times.

Digital Optimisation & Automation

• Drive standardisation across all global HR practices and procedures.
• Partner with IT to deploy automated workflows and explore AI-driven solutions.
• Enhance the automated communications network to make touchpoints user-friendly.
• Maximise the utilisation of the enterprise HRIS platform for managers and employees.

Data Integrity & Advanced Analytics

• Own the data quality lifecycle across all core HR systems.
• Design and execute regular automated audit reports to flag inconsistencies.
• Conduct root-cause analysis on data errors to prevent future discrepancies.
• Provide clean datasets and reports to empower strategic business decisions.
• Maintain strict governance over data privacy regulations and compliance.

Collaborative Change Management

• Shadow existing Shared Services workflows to identify hidden operational bottlenecks.
• Act as the strategic bridge between HR Operations, Shared Services, and Technology.
• Manage new-hire and exit insight programmes to uncover retention trends.
• Support the administration of niche global mobility and engagement frameworks.

Skills & Experience Required

• HR Foundation: Proven experience in HR Operations, Shared Services, or HR Administration.
• Process Mastery: Demonstrable success in mapping, improving, and scaling HR processes.
• System Knowledge: Hands-on experience with enterprise-grade HRIS platforms (such as Workday or similar).
• Data Fluency: Advanced Excel and reporting capabilities with strong analytical skills.
• Tech-Savvy Mindset: Experience with digital transformation, automation, or ticketing system optimisation.
• Communication: Ability to translate complex data and system logic for non-technical stakeholders.
• Compliance: Solid understanding of data governance and employment legislation.
• Desirable: Experience supporting global mobility activities or holding a relevant HR qualification (e.g., CIPD).

Ideal Candidate Profile

You are naturally curious, data-driven, and structurally minded, yet you never lose sight of the human element in HR. You actively dislike inefficient processes and look for ways to authorise and automate repetitive tasks. You thrive in fast-paced environments and love turning chaotic workflows into smooth, scalable operations.

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The Portfolio Group are acting on behalf of our client in recruiting for this position.