High Intensity Counsellor

An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K – £40K + benefits.

You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling – this time can be counted towards IACP accreditation.

Job Overview

You will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework – ensuring the highest level of service and support is provided

Key Responsiblites

• Effectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.
• Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme
• To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified
• To ensure ongoing CPD and training towards higher level qualifications
• Where required, to provide ‘in the moment support’ via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company’s products e.g. legal advice, counselling support, medical helpline etc
• Demonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients
• To take accurate information and record on the HA Wisdom Wellbeing data base
• To complete clinical assessments to determine the most appropriate support
• To effectively identify and manage risk and safeguarding concerns in accordance with copmany “Risk Guidance Policy”.
• Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
• Demonstrate the ability to always provide excellent customer service

What you bring to the team

• To be BACP accredited or eligible for accreditation within 6 months of start date
• To be trained in EMDR
• Relevant telephone experience and/ or EAP experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills
• Experience of working within a target driven environment

Benefits

• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years’ service
• Contractual sick pay
• Private medical insurance after 5 years’ service 
• Pension Plan and Life Insurance 
• Pension plan contributions increase after 5- and 7-years’ service 
• Holiday season bonus after 3 years’ service 
• Profit share scheme 
• Season ticket loan scheme 
• Cycle to work scheme
• Access to Employee Assistance Programme 
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
• Free 24/7 onsite gym

51253SK

INDHA

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.