Employment Documentation Consultant

The Role of HR Employment Documentation Consultant

The main priority of the role is to communicate with our clients by telephone and video conference to create, update, maintain and review tailored employment documentation for them. The role is a busy and fast paced position within our HR Consultancy team, and the successful candidate will have a developing understanding of employment legislation, specifically relating to policy wording and requirements, will be focused on attention to detail, and will have great customer focus.

You will be working in Downtown Toronto off of King and Union station.

Monday-Friday 9:530pm

Day-to-Day Duties and Responsibilities

• To conduct telephone and video meetings with clients and create employment documentation based on the needs of the client and the suitability of relevant policies and procedures
• To read through clients’ existing documentation, checking for terms that may breach employment legislation and typographical/grammatical errors and correcting these
• To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times, applying ‘SuperDuperService’ on every interaction
• To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations
• To guide clients through their online BrightHR portal
• To liaise with our HR Field Consultants and deal with queries as appropriate
• To manage your own workload, working from your task list
• To ensure deadlines and any KPIs/SLAs/targets are met
• To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aid retention
• To record work via Salesforce and other systems
• To attend team meetings and training, as and when required.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.

Education/Experience

• 1-2 years relevant experience
• Knowledge of Provincial Standards/Legislation across Canada relevant to Human Resources and Employee Relations
• Knowledge of policy and procedure creation
• Post-secondary in Human Resources, Business degree, or related field is preferred. 
• Minimum of 2 years’ experience working in an HR capacity
• Human resources designation or obtaining
• Experience with Salesforce is an asset.
• CHRP is mandatory or working towards it.

What you Bring to the Team

• Knowledge of relevant provincial employment legislation
• Professional and approachable
• Excellent written English and word processing skills
• Possess excellent and professional communication skills, especially over telephone and video conference
• Ability to prioritise your workload, work under pressure in conjunction with deadlines
• Excellent attention to detail
• Customer Service experience

Why work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• Access to Employee Assistance Program
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Vacation Days increase after 2 and 5 years’ service  

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INDCAN

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.