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      Are you a problem-solver with a passion for delivering top-tier customer service?

      Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!

      We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues.

      Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction.

      Day to Day

      • Handling member complaints & retention opportunities
      • Investigating issues thoroughly and working with internal teams to find quick, effective solutions
      • Keeping member records up to date and ensuring accurate service delivery
      • Supporting members with account activations and bookings
      • Collaborating with Business Development & Credit Control teams to streamline processes

      YOU?

      • A can-do attitude and a thirst for knowledge
      • The ability to stay cool under pressure in a fast-paced environment
      • Strong time management and multitasking skills
      • A dynamic and flexible approach to problem-solving

      Ready to make a difference and be the go-to problem solver? Apply today and lets talk!

      49079CCR4

      INDHIN

      The Portfolio Group are acting on behalf of our client in recruiting for this position.

      Connor Casey | Associate Director

      Connor Casey has 5 years recruitment experience, all of which have been spent at The Portfolio Group. Connor has recruited for the Group for over 4 years and has a strong expertise in recruitment of Health and Safety, Marketing and Consultancy roles across the group. Connor manages the group recruitment team in London.

      Apply for this role
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