Client Retention Manager

Client Retention Manager

Toronto, ON | Full-Time | 100% In-Office

Competitive Base Salary + Commission + Career Growth

Are you passionate about building long-term client relationships rather than chasing new business?

We’re partnering with a award-winning global business services organization that supports thousands of companies across Canada and internationally. As they continue to expand, they’re looking for an experienced Client Retention Manager to join their high-performing team.

This is an excellent opportunity for someone who enjoys solving problems, influencing decision-makers, and turning challenging conversations into long-term partnerships.

The Opportunity

As a Client Retention Manager, you’ll play a key role in protecting and growing an established client portfolio. You’ll work directly with businesses that are considering leaving the service, understanding their concerns and providing tailored solutions that reinforce the value of the partnership.

This role is ideal for someone who thrives in a consultative sales environment, enjoys negotiating positive outcomes, and is motivated by performance-based rewards.

What You’ll Be Doing

• Handle inbound cancellation requests from existing business clients.
• Understand the reasons behind each client’s decision and identify opportunities to retain their business.
• Use consultative selling and effective negotiation techniques to overcome objections and deliver tailored solutions.
• Lead by example by managing your own complex retention cases while coaching the team on best practices and effective save strategies.
• Accurately document client interactions and agreed outcomes.
• Collaborate with internal teams to resolve client concerns where appropriate.
• Identify recurring reasons for customer churn and share insights to help improve retention strategies.
• Thrive in a fast-paced, performance-driven environment where every conversation makes a difference.

What We’re Looking For

• Proven experience in B2B client retention and/or renewals.
• Strong consultative sales and negotiation skills.
• Experience working within KPI-driven or target-based environments.
• Excellent communication and relationship-building abilities.
• Ability to remain calm, confident, and solution-focused during challenging conversations.
• A positive attitude with a genuine passion for helping clients succeed.
• Experience within telecom, SaaS, professional services, or subscription-based businesses is considered an asset.

What’s In It For You

• Proven experience in B2B client retention and/or renewals.
• Strong consultative sales and negotiation skills.
• Competitive base salary of $60,000-$75,000 with commission paid per renewal + bonus
• Additional incentives based on team performance
• Three weeks of vacation plus your birthday off
• Comprehensive health and wellness benefits
• Ongoing training, coaching, and leadership development
• Clear progression opportunities within a rapidly growing international organization
• Join an award-winning culture that values collaboration, development, and internal promotion

If you’re a relationship-driven sales professional who enjoys retaining and growing client partnerships, we’d love to hear from you. Apply today to learn more about this exciting opportunity.

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Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.