Position: Salesforce Administrator
Location: Downtown Toronto (near Union Station) fully on-site
Salary: $100,000-$110,000
Type: Full time permanent + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, a pension plan, monthly incentives, team social events)
Job Responsibilities:
- Act as one of the primary administrators for our Salesforce CRM environment.
- Manage all core administrative functions, including user account maintenance, reports and dashboards, workflows, and process automation tools (e.g., Process Builder).
- Troubleshoot and resolve production issues, coordinating with Salesforce Support as needed.
- Develop and maintain documentation, user guides, and training materials for internal support teams.
- Provide ongoing Salesforce platform support and collaborate on system enhancements.
- Prioritize and execute tasks effectively in a dynamic and fast-paced environment.
- Partner with Business Analysts to support end-to-end testing in QA/UAT environments before release.
- Utilize Jira to log, track, and manage Salesforce projects and BAU support requests.
- Stay current with Salesforce releases, new features, and best practices to ensure continuous improvement.
Requirements:
- Certifications: Salesforce Administrator and Advanced Administrator (required).
- Experience: 3-5 years of hands-on Salesforce Administration experience.
- Strong background in Sales Cloud and Service Cloud.
- Proven experience with Salesforce Lightning and Field Service Lightning (FSL).
- Skilled in using data management tools such as Data Loader.
- Experience installing, configuring, and maintaining AppExchange applications.
- Prior development or Apex experience is highly preferred.
- Strong communication, analytical, and problem-solving skills.
- Creative thinker with the ability to approach challenges from different angles.
- Experience managing reports and dashboards for multiple cross-functional teams.
- Familiarity with E-Sign and Nintex for document generation within Salesforce workflows.
INDCAN
MC50576
