Training & Coaching Manager

Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Training & Coaching Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as a Training & Coaching Manager.

JOB OVERVIEW

You will have sole responsibility for the Training & Coaching team and you will oversee and ensure the efficient running of induction – ensuring all new starters receive the most appropriate training and ensuring a successful completion rate. You will ensure quality assessments and coaching is provided to all service teams and will provide weekly and monthly reports outling key themes and trends – identifying training workshops to ensure all helpline teams are providing the highest level of support. You will be responsible for reviewing the themes and trends of service complaints and use this data to drive training improvements across the service.

DAY TO DAY RESPONSIBILITIES

• Overall responsibility for the running of the Training & Coaching team – ensuring team members are meeting individual KPI’s
• To design, develop and deliver training for the counselling team and other departments within the EAP department, including planning and delivering EAP induction. Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching, at any of our satellite offices across the UK and Ireland
• To ensure members of the Training & Coaching team are delivering training sessions to the highest standards – monitoring successful induction completion rates
• To ensure members of the Training & Coaching team are completing regular quality assessments and coaching
• Complete regular quality assessments and coaching sessions for service teams
• Report on findings to the wider management team during monthly Quality Assurance feedback sessions
• To ensure online resources remain up to date with relevant training materials and that all polices and procedures are reviewed regularly
• To assist the Clinical Services Coordinator to ensure training records are updated and maintained across the departments

WHAT YOU BRING TO THE TEAM

• Pro-active and self-motivated attitude
• Professional and outgoing personality, with strong organisational skills
• Ability to inspire team members and encourage clinical excellence and exceptional customer service
• Ambitious with the determination to succeed
• Proven experience within a professional and fast-paced work environment
• Being a qualified and experienced mental health professional is highly desirable but not mandatory

BENEFITS

• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years’ service
• Contractual sick pay
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years’ service
• Holiday season bonus after 3 years’ service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes
• Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
• Free 24/7 onsite gym
• 100% funding for professional registration fees
• Support with revalidation and CPD
• Funding support with training and development

50234LS

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