Portfolio Payroll 
Portfolio HR & Reward 
Portfolio Credit Control 
Portfolio Procurement 
Portfolio Payroll Canada Request a callback
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Job Overview The role requires you to excel in enthusiasm and provide excellent client service as part of our Workforce Planning Team. You will be responsible for managing a team of planners and scheduling of appointments for a dedicated team of HR and H&S Consultants. |
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Main Duties · Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants’ availability · Monitor Consultants’ diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority · Management of job lists ensuring clients are contacted within SLA · Understand all client databases and systems to adequately service clients. · Update client records and other relevant logs as required · Be a Customer Service champion by routing calls to the right person or department · Ensure client confidentiality is maintained · Establish and maintain efficient working relationships with colleagues and clients · Liaise with clients via written correspondence, telephone, and video calls. · Identify and proactively contact clients to promote the benefits of our products and service to drive usage · Assist the Management team with daily, weekly, monthly and quarterly reporting · Manage a team of planners, ensuring deadlines are being met within timeframe. Experience managing a team is a must. |
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What you Bring to the Team · Proactive and creative problem solver · A willingness to learn and the ability to communicate effectively within the team · Ability to remain professional in a fast-paced environment · A dynamic and flexible approach, as well as the ability to work under pressure · Excellent attention to detail · Excellent organisational and time management skills with the ability to prioritise · Always maintain a professional and responsible attitude · Ability to prioritise and work unsupervised as required · Ability to work to precise KPI and SLA deadlines · Excellent communication and written skills · MS Office knowledge and experience INDIRE |
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