Pre-Litigation Debt Recovery, City of London

Portfolio are proud to represent our client in their search for a Pre-Litigation Specialist. The company are a leader in knowledge and content for the Accountancy, Compliance, HR and Health & Safety sectors. This role is key in the Credit Control area of the business, you will be dealing with old debt, clients that have already been contacted and attempts made to recover outstanding payment, you will be the last stop before Legal action is taken. You will need to be resilient, used to having difficult conversations and negotiating new terms or contracts. We are looking for someone experienced in Debt recovery, with good objection handling who can get results in a positive way!

Job Overview

Reporting directly into the Credit Control Manager, the litigation specialist will be a part of a busy credit control team that is responsible for customer’s debt and ledger administration of a portfolio of circa £5m over several thousand clients.

This role will be suitable for a person that is able to remain calm under pressure in a fast paced environment, has an excellent renegotiation skills and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth.

Day to Day Responsibilities

• Contacting clients in relation to their overdue accounts trying to find a resolution up overdue balance to avoid further escalation in debt recovery pathway.
• Resolving historical disputes and issues to maintain customer’s retention.
• Liaising with internal departments to ensure that customer’s queries will get resolved.
• Accurately maintain and reduce the list of debtors via renegotiation agreements.
• Achieve monthly & quarterly pre-litigation saves targets.
• To hand over files for Litigation when the collection opportunities are exhausted with a full case history and responding to pre-litigation correspondence responses.
• Making Client Experience aware of any complaints or action points

Skills and Qualifications

• Excellent communication skills
• Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment
• Time management and prioritisation of tasks
• Previous experience in renegotiations and objections handling or/and B2B sales
• Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.
• Team player and willingness to learn
• Salesforce experience will be advantageous but not essential as full training will be provided

Employee Benefits:

• Profit share scheme
• Day off on your birthday
• Perkbox discounts
• Access to Employee Assistance Programme
• 25 days’ holiday, plus bank holidays.
• Pension Plan and Life Insurance.
• Company incentives, access to discount schemes.
• Holidays increase after 2 and 5 years’ service.
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this ‘Fun Friday’!
• Opportunity to expand your knowledge from an experienced, friendly team
• Modern working environment in Manchester City Centre
• Working hours Monday to Friday 9-5.30

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The Portfolio Group are acting on behalf of our client in recruiting for this position.