Salesforce Administrator

Salesforce Administrator

5 days in office – Downtown Toronto off of King/Union station

Full time, Permanent

A fantastic opportunity is available for a passionate and proactive Salesforce Administrator to join a fast-paced and expanding organization. This role sits within a dedicated Salesforce Team, where you will play a key part in designing and configuring Salesforce solutions that align with departmental goals and broader business strategies.

We are looking for someone who brings a strong understanding of Salesforce, an analytical mindset, and a collaborative spirit to help support and enhance our Salesforce platform across the organization.

Key Responsibilities:

• Act as a primary administrator for the organization’s Salesforce CRM environment.
• Manage daily administrative tasks, including user setup, report and dashboard creation, and the configuration of workflows and process automation tools.
• Troubleshoot and resolve issues in the production environment, including liaising with Salesforce support as needed.
• Develop and maintain user guides, training materials, and documentation to support internal teams.
• Provide continuous support and work collaboratively on improvements and feature enhancements to the platform.
• Partner with business analysts to conduct end-to-end testing in QA and UAT environments ahead of releases.
• Track and manage tasks and support issues using tools like Jira.
• Stay current on Salesforce updates, features, and industry best practices.

Required Skills and Experience:

• Salesforce Administrator and Advanced Administrator certifications are required.
• 3-5 years of hands-on experience managing Salesforce environments.
• Strong experience with Sales Cloud and Service Cloud.
• Previous experience working with Salesforce Lightning and Field Service Lightning (FSL).
• Skilled in using data management tools, such as Data Loader.
• Experience with AppExchange applications – installation, configuration, and ongoing maintenance.
• Preferred: Background in Salesforce development, including APEX.
• Strong problem-solving skills and the ability to think creatively to achieve business objectives.
• Confident in managing reporting and dashboards for a range of cross-functional teams.
• Familiarity with e-signature tools and Nintex for generating documents via Salesforce workflows.
• Excellent communication and stakeholder management skills.

Perks and Benefits

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service

50576CN

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