Managing Agent Officer- Finance

Portfolio Credit Control are currently partnered with a well-established organisation with a high-profile property portfolio focused on delivery excellence to investors, leaseholders and tenants in a progressive and dynamic role focused on Service Charges and Lease Holds.

Key Responsibilities

• Provide a high-quality, regulatory and legally compliant lease management service for a portfolio of homes on estates owned and managed by third-party landlords and managing agents Manage key processes casework, including but not limited to, lease enforcement, permissions, and consents.
• Investigate and, if necessary, escalate disputes or instances of noncompliance to managing agents or Superior Landlords.
• Build and maintain effective relationships with internal and external stakeholders and managing agents.
• Receive and scrutinise service charge demands, accounts, and formal notices from managing agents, addressing areas of concern or non-compliance.
• Advise and support customers, stakeholder teams, and colleagues with Superior Landlord and managing agent issues, and act as a point of escalation when necessary.
• Ensure customers receive appropriate information and support to comply with their rights and responsibilities in their lease.
• Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, superior landlord and agent issues, and support cross-functional working. Monitor, manage and report on financial and safety compliance on buildings and estates controlled by third parties and ensure any incidents of non-compliance are escalated in accordance with relevant protocols and legal options.
• Ensure customers are protected through the monitoring of appropriate referrals and the reporting of safeguarding concerns.

Essential Requirements

• Excellent standard of oral and written communication.
• A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
• Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
• Experience of providing high levels of Customer Service and meeting a wide range of customers’ expectations.
• Experience of managing a large and varied workload, meeting performance targets.
• Experience and responsibility of health and safety compliance.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.

INDCC