Senior Credit Controller

Portfolio Credit Control are exclusively partnered with a forward thinking, major player within the media space. This globally recognised organisation is organically growing the Credit function, and we are actively looking to speak with Senior Credit Controllers who have a customer focused approach. This is an excellent opportunity for someone who has 5+ years’ experience working within a fast paced, ever-changing environment.

Job Description

Working alongside the Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have plenty of contact with a high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

• Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
• Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
• Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control
• Partner with key stakeholders and present reports to them regularly
• Ensure all forms and related documentation comply with company policies and regulatory requirements
• Act as a first point of escalation on issues flagged by the team or business stakeholders
• Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
• Monitor and resolve shortfalls and unallocated cash throughout the month
• Review pending refunds to ensure week-on-week progress
• Handle first-stage troubleshooting for card payments and send manual payment links where needed
• Action chargebacks as required and participate in testing for new product launches
• Identify and implement creative ways to enhance credit control processes and procedures
• Collate event feedback and drive action points with relevant teams
• Train temporary team members on credit control processes and procedures

Why this role?

• Be part of a truly global company with operations across continents
• Work on a variety of products and brands in a fast-paced environment
• Opportunity to travel to exciting global events and exhibitions
• Develop your career within a diverse, market-leading organisation

Qualifications

• Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets.
• Strong understanding of compliance and regulatory requirements related to credit control
• Experience working with multiple product ledgers
• Excellent attention to detail and organisational skills
• Strong communication skills, both written and verbal
• Confident working with financial data and reporting, financial systems and software
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
• Ability to work independently and as part of a team
• Confidence presenting to senior stakeholders
• Commercial awareness

50555BR

INDCC