Deputy Debt Manager

Portfolio Credit Control is proud to be partnered with a distinguished public sector seeking Deputy Debt Manager a to join their dynamic finance team. This is an exceptional opportunity to advance your career within a thriving, well-established business renowned for its commitment to employee development and a supportive work environment.

Job Purpose:

To be responsible to the Debt Manager – Sundry Debt for:

1. Assisting with the management of a team of up to 6 staff raising and recovering sundry debts.
2. Overseeing the team’s business as usual operations and undertaking the more complex work.
3. Assisting the Debt Manager in ensuring the on-going operation of an effective and efficient service,

deputising for the Debt Manager where required.

Responsibilities:

Responsible for the management and delivery of the day to day operational aspects of the Corporate Debt Team; debt raising, account management and maximising the council’s income.

• Responsible for performance management to ensure actions taken are in line with financial and service procedures, accurately and efficiently rectifying underperformance where identified.
• Setting clear objectives and ensuring work is coordinated and delivered in an efficient manner which is clear, accountable and responsive to customer needs.
• Ensuring appropriate levels of authorisation controls are in operation to protect the authority from the risk of fraud/loss with responsibility for authorising refunds and account adjustments.
• Responsible for undertaking return to work interviews for the team in line with the attendance management procedure to ensure continuous service delivery.
• Line management of the trainee post to include 121s and PRaDs in addition to following the council’s attendance management, disciplinary and capability procedures as required.
• Work alongside the Debt Manager to prepare and deliver effective training to support the long term delivery of the service.

Essential Requirements for the role:

• Have significant experience of billing and debt recovery within sundry debt, preferably for a local authority.
• Have experience of recovering various debt types but especially Adult Social Care
• Working knowledge of Civica for billing and recovery would be a big bonus as would reduce the amount of training required
• Experience of supervising staff
• Able to engage with a variety of stakeholders, internal and external

Able to learn quick and work independently

51050AO

INDCC

Portfolio Payroll Ltd is acting as an Employment Business in relation to this vacancy.