Business Support Coordinator

The Portfolio Group is proudly partnered with a national organisation, with a legacy spanning over 56 years in procurement and construction, distinguishing itself as the UK’s first framework provider of its kind.

We are currently seeking a Business Support Coordinator to join their team and manage the administration of the client and supplier journey with their clients, including income management, project registrations and customer service.

Responsibilities:

• Maintain accurate, up-to-date project, client, and APCO data in the CRM.
• Support process improvements and automation to enhance productivity and reporting.
• Source, record, and manage all project data, ensuring timely declarations and clear audit trails.
• Liaise with the finance team to minimise late payments and track outstanding debt.
• Manage the Expression of Interest (EOI) process, ensuring all contacts are engaged and recorded.
• Promote the business’ products and services through regular stakeholder interaction.
• Track and monitor payments on registered projects with Partners and Appointed Companies.
• Provide training and guidance on the systems to ensure effective project data management.
• Monitor, adjust, and report on project income forecasts with the CSM and Office Manager.
• Support variance reporting and help minimise monthly/quarterly variations.
• Register, track, and progress leads through the system.
• Produce regular KPI and project performance reports.
• Collaborate with the client’s colleagues and undertake additional duties as required.

Desirable:

• Experience in finance/administration roles with data reconciliation, CRM use, and strong customer service skills.
• Proficient in Excel, Microsoft Office and Microsoft Dynamics, with excellent written and verbal communication.
• Strong numeracy, analytical skills, and high attention to detail.
• Highly organised, calm under pressure, and confident in decision-making.
• Positive, proactive, dependable, and able to build strong professional relationships.
• Team player with strong interpersonal skills, IT literacy, and the ability to produce clear reports.

What we offer:

• £30,440 salary per annum
• 22% pension contribution
• Wellbeing allowance of £300 pa via a portal (taxable)
• Discretionary annual bonus
• 34 days holiday plus bank holidays, with the option to buy up to 5 additional days
• 36-hour work week, 9am starts
• Birthday leave
• Private Medical Insurance and Health Cash Plan after probation (taxable)
• Enhanced maternity and paternity pay (after 1 year of service)
• 10 days per year ‘work from anywhere’ opportunity
• 1.5 days personal volunteering leave and team volunteering opportunities
• £1000 pa individual training budget and development support
• Cycle to work scheme and employee discounts
• Long service awards
• Option for up to 1 year sabbatical after 5 years
• Employee Assistance Programme

50789SK

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